Privacy Policy

Sky99 Privacy Policy – Your Information Is Safe With Us

Protecting your privacy on Sky99 is one of our top priorities. This Privacy Policy clearly outlines what information is collected, why it is collected, how it is used, and how it is kept secure. By using the platform, you agree to this policy.

Last updated: January 2026
Key points at a glance
  • Data stored in encrypted form
  • No sale of data to third parties
  • You Have Full Control Over Your Information
  • Cookie Policy Explained Transparently
  • Support available for any query

How Sky99 Protects Your Protects Your Privacy?

Here is a quick overview of the key principles of our Privacy Policy.

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SSL Encryption Protection

All your data on Sky99 is protected with 256-bit SSL encryption. No one can view or steal your information while it is being transferred.

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No sale of data to third parties

Your personal information is never sold to advertisers or third parties. Sky99 does not treat your privacy as a commodity.

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You Are in Control of Your Data

You can view, update, or request deletion of your account information at any time. Your data always belongs to you.

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Transparent cookie policy

Sky99 uses only essential and functionality-enhancing cookies, and your clear consent is obtained before any cookies are set.

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Special protection for payment information

Your full bKash, Nagad, or bank account details are not stored on Sky99's servers. Payments are processed directly through the payment gateway.

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Regular security audits

Sky99's data security measures are regularly audited by independent third-party security experts to ensure your information remains safe at all times.

Sky99's Complete Privacy Policy

As one of Bangladesh's most trusted online gaming platforms, Sky99 is deeply committed to respecting user privacy. This Privacy Policy clearly explains what information sky99 collects, why it is collected, and how it is kept secure. We recommend reading the full policy carefully before using the platform.

1

What Information Do We Collect?

Certain information is required when creating an account and using Sky99's services. This information falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide Directly:

  • Name and mobile number (collected at registration)
  • Date of Birth (For Age Verification)
  • Address (required for KYC verification)
  • Identity document details (NID or passport, for KYC)
  • Payment method details (bKash/Nagad number)

Automatically collected information:

  • IP Address & Device Type
  • Browser and operating system information
  • Login time and session data
  • Gaming Activity & Transaction History
Good to Know

Sky99 never stores your full payment card number or bank account password. All payment information is processed directly through a secure payment gateway.

2

How Is Your Information Used?

Sky99 uses the data it collects solely for defined purposes. We never collect information we don't need, and we never use collected data beyond its intended purpose.

Data type Purpose of use
Name and mobile number For Account Creation & Communication
Date of Birth To verify and confirm 18+ age
Identity document information For KYC Processing & Fraud Prevention
Payment information To process deposits and withdrawals
Gaming Data For service improvement and responsible gaming monitoring
Device and IP information To ensure security and detect fraud
3

Data storage and security measures

Sky99 follows international security standards to protect your data. Our servers are always kept up to date with the latest security patches, and firewalls are in place to prevent unauthorized access.

  • Data secured with 256-bit AES encryption
  • Data Transfer via SSL/TLS Protocol
  • Two-factor authentication (2FA) available
  • Regular security audits and penetration testing
  • Limited staff access — only the teams that need it
  • Automated suspicious activity detection system
Data retention period

Your data may be retained for the full duration your account is active, and for up to five years after account closure in accordance with legal obligations. After that, your data is securely deleted.

4

Sharing data with third parties

Sky99 never sells your personal information to advertisers or third parties. However, limited data may be shared with specific partners as necessary to operate our services.

  • Payment processors (bKash, Nagad) — to complete transactions
  • KYC Verification Services — For Identity Confirmation
  • Game Providers — To Deliver Gaming Services (Necessary Information Only)
  • Legal Authorities — When Required by Court Order or Legal Obligation
  • Advertising or marketing companies — never
  • Data brokers or information resellers — never
Important

When data is shared with third parties, a confidentiality agreement is in place and they may only use the data for the specified purpose. Sky99 ensures that all partners uphold the same standard of privacy protection.

5

Cookie Policy

Sky99's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help us improve our services.

  • Essential Cookies: Essential for login sessions and security — cannot be disabled
  • Functional Cookies: To Remember Your Preferred Language & Settings
  • Analytics cookies: For monitoring site performance (anonymous data)
  • Third-party advertising cookies: Sky99 Does Not Use
Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6

Your Privacy Rights

Sky99 believes every user has full rights over their own data. You can contact our support team to exercise any of the rights listed below.

  • Right to access: The Right to Know What Information Sky99 Holds About You
  • Right to rectification: Right to update incorrect or outdated information
  • Right to erasure: Right to request deletion of your data under certain conditions
  • Right to portability: The Right to Receive Your Data in a Portable Format
  • Right to Object: Right to object to the processing of your data for specific purposes
  • Right to restriction: Right to restrict data processing in certain circumstances
How to Exercise Your Rights

To exercise any of your rights, contact our support team. Requests are typically responded to within 30 days. In some cases, data deletion may not be possible due to legal obligations.

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Protection of children's privacy

Sky99 is strictly an adults-only gaming platform. No one under the age of 18 is permitted to create an account or use the platform. We never intentionally collect any information from minors.

  • Registration is strictly prohibited for anyone under 18 years of age
  • Age verification is mandatory at registration
  • If a minor is detected, the account will be suspended immediately.
  • Parents who have concerns can notify our support team.
A Note for Parents

If your child has accidentally created an account on sky99, please contact our support team immediately. We will act promptly and delete any information collected.

8

Privacy Policy Updates

Sky99 may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.

  • A notification will be posted on the platform for any significant changes.
  • The date of the latest update will always be displayed on this page.
  • An SMS notification will be sent to your registered number for major changes
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Get in touch

For any questions, complaints, or to exercise your rights regarding the Privacy Policy, please contact the sky99 support team. We are always here to help.

Email Support

[email protected]
Typically responded to within 24 hours

Live Chat

Live Chat directly on the platform
24/7 active support

About the Privacy Policy Frequently asked questions

Find straightforward answers to the most commonly asked questions here.

No, Sky99 never sells your personal data to third parties. Your information is used solely to operate the service, and only limited data is shared with specific partners strictly for necessary purposes.

When an account is closed, most personal information is deleted. However, transaction records may be retained for up to five years to meet legal and regulatory obligations. After that period, all remaining data is securely destroyed.

Yes. Sky99 stores your mobile banking number, but it is kept in encrypted form. Payment PINs and OTPs are never collected or stored. All payment processing is handled directly through a secure gateway.

To request a correction or deletion of your data, contact sky99 via Live Chat or email support. Requests will be processed within 30 days of receipt. Certain data may not be immediately deletable due to legal obligations.

Disabling essential cookies required for login sessions and security will prevent the platform from functioning correctly. However, disabling analytics and functionality cookies will not affect access to core services. Cookies can be managed through your browser settings.
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Your Data Is Safe — Join Sky99 Today

Read Sky99's Privacy Policy and join with confidence. Your information is completely secure and your privacy is always protected. Enjoy a trusted gaming experience.

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